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Omilia, an Athens-based customer support automation company, has secured $67 million in Series B funding to expand its operations and workforce. The investment round, led by Expedition Growth Capital, marks the company’s second major funding event since raising $20 million in 2020. The capital injection comes at a time when the customer support sector is witnessing increased competition from AI-focused startups attempting to automate customer interactions across voice, chat, and messaging channels.
The company has demonstrated impressive growth metrics since its previous fundraise, expanding its annual recurring revenue tenfold to reach $60 million. According to CEO Dimitris Vassos, Omilia’s competitive advantage lies in its selective approach to artificial intelligence deployment. Rather than applying advanced language models to every customer service task, the company focuses on targeted automation, particularly for routine inquiries involving account information and basic data retrieval.
Omilia plans to deploy its new funding toward opening a U.S. office and strengthening its commercial team, including hiring executives for sales, marketing, and revenue operations roles. The company currently employs approximately 500 people and anticipates growing its workforce to 600 by year-end. Its existing client roster includes major financial institutions and quick-service restaurant chains, with Taco Bell representing a significant deployment across more than 1,000 locations.
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Originally reported by Techcrunch →
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